Safe, Clean & Legalâ„¢

Are you Safe, Clean & Legal™?

Consumers often assume that any property that they stay in is safe and compliant. In reality, this may not be the case, particularly with the boom of the internet and the rise of second room renters. Our assessors are the enforcers of legal standards for the industry, ensuring that businesses have the correct documentation and checks in place, from fire safety to food safety, confirming that the accommodation meets or exceeds minimum standards.

Our checks are annual, robust and objective, rather than personal opinion. It’s this impartiality that makes the scheme so strong.

What's more, in the post-pandemic world of travel, nearly 80% of potential guests expect any accommodation provider that they book with to have an independent accreditation of their standards, and 64% expect the accreditation to include an independent inspection. That makes Safe, Clean & Legal™ more relevant than ever to industry, and thousands of accommodation providers have already signed up. If you want to join them, please register your interest using the form below...


Who is Safe, Clean & Legal™ suitable for?

The accreditation is suitable for hospitality operators and accommodation providers, who want to provide guests with reassurance of standards, but for whom quality (star) ratings may not be relevant or applicable. The accreditation works for any business looking to demonstrate their commitment to standards, reassuring potential guests that you have appropriate standards and that they have been inspected by an independent third party.

Approved by Partnership with Cornwall Council

Our Safe, Clean & Legal scheme™ has been reviewed by Cornwall Council under our Primary Authority partnership. This means that for local authorities across the country there is a system in place where properties that are advertising on shared economy platforms such as Airbnb or HomeAway can apply to be assessed under the Safe, Clean & Legal scheme™. Accreditation under the scheme will help to give confidence in the policies and procedures under which those accommodation providers are operating, with the aim of raising levels of compliance within that area. For Destination Management Organisations who are helping to promote properties to visitors, they can encourage the property owner to undertake a Safe, Clean & Legal scheme™ assessment to help ultimately protect the consumer. Our ultimate aim is to protect the consumer, giving them a badge of confidence to look for when booking accommodation for an overnight stay; whether that is a homestay, B&B, hotel or self-catering establishment. Read more here..


Register your interest


Safe, Clean & Legal™ for the sharing economy

We have been working with partners such as the Short Term Accommodation Association (STAA) to raise the profile and importance of independent verification within the industry.  We have written a White Paper regarding the Safety Standards in the Sharing Economy, outlining what consumers think along with a proposed solution.  Read more here...

Our Director, Deborah Heather met up with Short Stay Rentalz at the Short Stay Show in Barcelona, take a listen to what she had to say on the changing face of the industry and how we can help.

What do we look for in our Safe, Clean and Legal™ assessment?

Safe, Clean & Legal™ inspects everything that a hospitality or accommodation operator needs to do to be compliant with regulation, committed to quality standards and of course safe and clean. It has running since 2018, but has been updated to reflect additional requirements and standards for travel in the post-COVID era. 

Safety & legal requirements

  • Compliance with the Regulatory Reform (Fire Safety) Order October 2005
  • Health & Safety Assessment of the property
  • Public Liability insurance 
  • Home & Contents insurance 
  • Compliance with Food Safety & Hygiene regulations
  • Compliance with regulations surrounding Allergies and Food Labelling
  • Licenses for serving alcohol to the public and special events (where relevant)
  • Planning regulations adhered to
  • Data Protection Act 1998
  • General Data Protection Regulation (GDPR) 2018
  • Equality Act 2010
  • Consumer Protection from Unfair Trading Regulations 2008
  • TV Licence
  • Other licences where relevant - Performing Rights Society, Phonographic Performance Ltd and Motion Picture Licensing Company

Furniture, Facilities and Equipment

  • Equipment should comply with British Safety Standards
  • Handrails fitted to staircases
  • Garden ponds fenced off 

Cleanliness and hygiene

  • All areas should be cleaned and checked thoroughly between lets - guests don't want reminders of other guests!
  • Broken or damaged items should be replaced

Communication with guests

  • All advertising and pre-booking information should explicitly cover what is included in the price
  • Full details of sleeping arrangements and bathrooms available should be provided in all communications
  • Any in-house policies must be communicated at the time of booking
  • Guests should be informed, prior to booking, of any additional charges or facilities available including cancellation terms, housekeeping and/or breakage deposits

Evaluation and report

Safe, Clean and LegalTM is a pass or fail scheme, based against a full list of criteria.  Our assessors will offer advice on best practice or improvements where relevant.

How much does it cost?

Give your guests confidence in your property from £125 + VAT to £2,000 + VAT, depending on business size.  To apply call 0845 300 6996 or register your interest here.  

We have recently updated the criteria to include specific responses to the current COVID-19 situation to support properties with their processes and procedures surrounding cleanliness and infection control.

You will be asked to upload your Fire Risk Assessment and Public Liability insurance certification alongside your application in order to qualify for a visit.  Once the certification has been uploaded, an assessor will arrange to visit in order to accredit your property.


Register your interest

Thousands of operators sign up to Safe, Clean & Legal™ to accelerate reopening of UK hospitality. Hotels and accommodation providers across the country have already adopted Quality in Tourism’s (QT) Safe, Clean & Legal™ accreditation for cleanliness and safety, in order to improve customer confidence in preparation of the lifting of lockdown measures.

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79% of guests want accommodation to have an independent accreditation following COVID before they will book. That's according to research that we commissioned with the BVA / BDRC as part of their COVID sentiment tracking. The survey, which went to 1,761 participants, considered what future guests will be looking for in the post-pandemic world.

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Our Safe, Clean & Legal scheme™ has been approved as a Primary Authority co-ordinated partnership with Cornwall Council, which has been ratified by the Secretary of State. For members of Quality in Tourism (QT), the partnership will ensure that you are kept fully up to date with regulatory changes and amendments. 

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