In today’s hospitality and tourism industry, the pressure to meet and surpass customer expectations are higher than ever, so what sets apart a regular experience and a great experience? Regular assessment of quality is a key factor in the success of any accommodation provider, regardless of the size or type of operation.
Having worked with the industry for more than fifteen years, we understand the issues, challenges and opportunities that accommodation providers face. Quality in Tourism (QT) operates a revitalised assessment standard focussed on customer satisfaction rather than prescriptive criteria. Our assessors review the customer experience, supporting operators on their continuous improvement journey whilst providing an accreditation that gives customer confidence.
We now have a rigorous bench-marking process which provides assurance where it needs to, without limits that it doesn’t. This means operators are free to make commercial decisions without penalty, and we have many who have changed level under the new scheme and seen benefit for it.
Instead of focussing on the legacy of old criteria, our assessors assure quality by objective factors such as safety and compliance, and hospitality and welcome which make the physical space less of a consideration and it becomes much easier to assess and evaluate.
Adding and recognising quality without taking away any of the character and style of the property and services is at the centre of our assessment checks and we aim to provide a modern and robust quality assessment scheme that delivers both guest confidence and business owner support.
Being assessed by Quality in Tourism includes:
"Visit Cornwall fully supports these accreditation schemes as we have noticed growing concerns from customers given the ever growing promotional platforms and a lessening in confidence with regard to review sites. Increasing numbers of customers are seeking assurance from external credible sources to ensure they will not be disappointed"
Malcolm Bell, Chief Executive & Marketing Director, Visit Cornwall
To find out more about any of our schemes and how we can help deliver quality for your guests please either contact us via email using the form below or call us to discuss further on 0845 300 6996