In today’s hospitality and tourism industry, the pressure to meet and surpass customer expectations are higher than ever, so what sets apart an ok experience and a great experience? Regular assessment of quality is a key factor in the success of any accommodation provider, regardless of the size or type of operation.
Having worked with the industry for more than fifteen years, we understand the issues, challenges and opportunities that accommodation providers face. Quality in Tourism (QiT) operates a revitalised assessment standard focussed on customer satisfaction rather than prescriptive criteria. Our assessors review the customer experience, supporting operators on their continuous improvement journey whilst providing an accreditation that gives customer confidence.
At the centre of our assessment checks is to add and recognise quality without taking away any of the character and style of the property and services.
To find out further information about our Quality Assessment Standards for all types of accommodation please click the link for each standard to find out more about schemes available
For top tips on how to define your accommodation from our assessors please click on this link
To find out more about any of our schemes and how we can help deliver quality for your guests please either contact us via email using the form below or call us to discuss further on 0845 300 6996