Quality in Tourism has thrown away the rule book and reinvented quality assessment to focus on the needs of owners and customers...
In today’s hospitality and tourism industry, the pressure to meet and surpass customer expectations are higher than ever, so what sets apart an ok experience and a great experience? Regular assessment of quality is a key factor in the success of any accommodation provider, regardless of the size or type of operation.
Having worked with the industry for more than fifteen years, we understand the issues, challenges and opportunities that accommodation providers face. Quality in Tourism (QiT) operates a revitalised assessment standard focussed on customer satisfaction rather than prescriptive criteria. Our assessors review the customer experience, supporting operators on their continuous improvement journey whilst providing an accreditation that gives customer confidence.
At the centre of our assessment checks is to add and recognise quality without taking away any of the character and style of the property and services.
We provide modern and robust quality assessment schemes that deliver both guest confidence and business owner support.
Quality in Tourism can provide:
Why Quality in Tourism?
To find out more about any of our schemes and how we can help deliver quality for your guests please either contact us via email using the form below or call us to discuss further on 0845 300 6996