17 November 2016
Oldest hotel in England joins Quality Assessment Scheme
After notching up an award as part of one the best restoration projects in England, the Lowther Hotel in Goole, East Yorkshire, has just joined an assessment scheme to ensure its customer service and accommodation quality are the best they possibly can be as well.
The Lowther Hotel has the honour of being the oldest hotel in England having been built in 1824 during the Georgian period by Sir Edward Banks who’s famous for building two bridges over the River Thames. It’s one of three buildings in the Goole Conservation Area that have been restored by the hotel’s owners and has just been awarded the ‘Best Rescue of a Heritage Site’ in the Historic England Angel Awards 2016.
The hotel owners’ have now joined the National Quality Assurance Scheme run by Quality in Tourism on behalf of VisitEngland. Every year, experienced and professional assessors visit the hotels, guest houses and other accommodation which are members of the scheme, and review the standard of facilities and customer service on offer. Their report determines what star grading the venue receives, a grading which the public uses when deciding where to stay.
The owners of the Lowther Hotel have been extremely pleased by the feedback and help they’ve received from the assessor’s visit. Like all members, they receive an annual visit from one of its 40+ assessors. The assessor’s advice given during the assessment, both within the formal visit report and informally whilst chatting with the proprietors, stretches beyond just ticking boxes on a checklist.
“Our assessors have years of experience of working within the hospitality sector, so they can offer tips, feedback and objective advice about how to add value to guests’ experience.” Said Deborah Heather, Director of Quality in Tourism. “Because of their in-depth knowledge, the assessors can also make constructive suggestions to help improve marketing and operations, so increasing profits and efficiency.”