When an inspector calls - February 2019

Will 2019 herald the ‘death’ of the Corporate Hotel? Deborah Heather, Director of Quality in Tourism takes a frank look

...
Read More...



When an Inspector Calls - January 2019

This year, PwC titled their 2019 hospitality predictions report ‘growing through uncertain times’ highlighting how the positives and negatives of

...
Read More...



When an Inspector calls...December 2018

MICE to meet you. Director of Quality in Tourism Deborah Heather takes a look at the detrimental effect of silo

...
Read More...



When an inspector calls - November 2018

In pursuit of perfection. Director of Quality in Tourism Deborah Heather ponders why innovation is essential to the future of

...
Read More...



When an inspector calls - October 2018

With the prospect of lower immigration and a growing labour shortage, competition for employees is fiercer than ever. Director of

...
Read More...



When an Inspector calls... August 2018

Nailing the niche; Director of Quality in Tourism Deborah Heather considers the importance of formalising your USP, and how being

...
Read More...



When an Inspector calls... May 2018

Heralding the new era of the inspectorate. Why bedside tables and room proportions just don’t matter anymore. Deborah Heather, Director

...
Read More...



When an Inspector calls... April 2018

Is there a place for hotels with the rise of the sharing economy? Deborah Heather, Director of Quality in Tourism

...
Read More...



When an inspector calls... March 2018

Is it possible to be successful, ethical and responsible? Deborah Heather, Director of Quality in Tourism considers how businesses can

...
Read More...



When an Inspector calls... February 2018

As the fourth biggest employer in the UK, the hospitality industry should be heralded as a success story with people

...
Read More...