Mystery Shopping

Quality in Tourism is an expert in the tourism & hospitality industry, with many years combined experience across the team.  Having assessed properties across the UK for the last 15 years, we understand the needs of the industry and can support you in making small changes, which will have a huge impact on your business.

Our mystery customer service provides an insight into what happens when a potential customer makes contact with your business; what are their first impressions, could your customer journey be clearer or more effective, does your website tell your story in the best possible way?

Our assessors have significant experience in this industry and we have developed mystery customer development programmes specifically designed for:

  • Hotel reservation teams
  • Owners of small B&B’s or guest houses
  • Conference venues
  • Spa bookings
  • Restaurant bookings
  • Private dining experiences
  • Leisure club services

Gain help and advice from one of our friendly, trusted assessors to give your business a boost and identify ways that you could make small improvements for maximum results.  Read some of our recent case studies - Ufford Park and Strand Palace Hotel

Our team is on hand to help as your mystery customer, please contact us for more information.

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