When an Inspector Calls....September 2018

With customer expectations forever growing and changing, and innovation the buzz word of the day, how do businesses keep up?

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When an Inspector calls... August 2018

Nailing the niche; Director of Quality in Tourism Deborah Heather considers the importance of formalising your USP, and how being

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A new era for independent quality inspections in modern hospitality

Heralding the new era of the inspectorate. Why bedside tables and room proportions just don’t matter anymore. Deborah Heather, Director

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When an Inspector calls... May 2018

Heralding the new era of the inspectorate. Why bedside tables and room proportions just don’t matter anymore. Deborah Heather, Director

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When an Inspector calls... April 2018

Is there a place for hotels with the rise of the sharing economy? Deborah Heather, Director of Quality in Tourism

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When an inspector calls... March 2018

Is it possible to be successful, ethical and responsible? Deborah Heather, Director of Quality in Tourism considers how businesses can

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When an Inspector calls... February 2018

As the fourth biggest employer in the UK, the hospitality industry should be heralded as a success story with people

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When an Inspector calls... January 2018

Starting off the year with a cabinet reshuffle, we have seen John Glen MP replaced by Michael Ellis MP as

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When an Inspector calls - Trend predictions for 2018

With a 19,000 room increase in the UK expected and uncertainty over Brexit, alongside predictions from PwC for growth next

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Being Legally Compliant

You’ll have struggled to miss the spate of bad news stories in hotels recently, from fires to death by legionnaire’s

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