When an inspector calls - welcome to the era of 'cleanwashing'

Welcome to the era of 'Cleanwashing': PR puffery abounds as brands seek to reassure guests of 'cleanliness'. An opinion by

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When an Inspector calls...financial support during COVID-19

What happens if the government’s financial support is not enough? No sooner have we got to grips with one change

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When an inspector calls - practical tips for handling COVID-19

Here’s a practical guide to handling Covid-19 from the experts at Quality in Tourism. Quality in Tourism inspect and grade

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When an Inspector Calls - Interest Rate Rumours

Interest rate rumours. Deborah Heather, Director of Quality in Tourism offers her advice on how businesses can use low interest

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When an inspector calls - climate emergency and what you can do

You can’t eat an elephant whole. Deborah Heather, Director of Quality in Tourism offers her advice on how hotels and

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When an inspector calls - verification of airbnb listings and standardisation of the industry

As Airbnb commits to greater verification of its listings, what does that mean for the traditional hotel sector? Deborah Heather,

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When an inspector calls - new food scheme which reflects what it needs to

The food and drink landscape is changing again and there’s more to consider than ever when it comes to running

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When an Inspector Calls - Innovation and Technology

Is innovation limited to market disrupters or can every hotel harness the power of innovation, blue sky thinking and a

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When an Inspector Calls - What makes 5 Star truly 5 Star?

In Hotel Owner, Deborah Heather recently talked about what actually makes a 5 Star establishment, an actual 5 Star. Read

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When an inspector calls - the silver pound and what it means for your business

With 1 in 5 people over the age of 65 and a prediction that this will reach 1 in 4

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