When an inspector calls - verification of airbnb listings and standardisation of the industry

As Airbnb commits to greater verification of its listings, what does that mean for the traditional hotel sector? Deborah Heather,

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When an inspector calls - new food scheme which reflects what it needs to

The food and drink landscape is changing again and there’s more to consider than ever when it comes to running

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When an Inspector Calls - Innovation and Technology

Is innovation limited to market disrupters or can every hotel harness the power of innovation, blue sky thinking and a

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When an Inspector Calls - What makes 5 Star truly 5 Star?

In Hotel Owner, Deborah Heather recently talked about what actually makes a 5 Star establishment, an actual 5 Star. Read

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When an inspector calls - the silver pound and what it means for your business

With 1 in 5 people over the age of 65 and a prediction that this will reach 1 in 4

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When an inspector calls - how secure is your operation?

What do you think of when you hear the word security? Perhaps your mind switches immediately to CCTV, or perhaps

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When an inspector calls....how peer to peer profiling has changed

Is it even possible to benchmark meaningfully anymore? Deborah Heather, Director of Quality in Tourism considers how peer-to-peer profiling has

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When an inspector calls - February 2019

Will 2019 herald the ‘death’ of the Corporate Hotel? Deborah Heather, Director of Quality in Tourism takes a frank look

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When an Inspector Calls - January 2019

This year, PwC titled their 2019 hospitality predictions report ‘growing through uncertain times’ highlighting how the positives and negatives of

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When an Inspector calls...December 2018

MICE to meet you. Director of Quality in Tourism Deborah Heather takes a look at the detrimental effect of silo

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