22 February 2019
In the accommodation industry, the safety of guests is paramount. We know how difficult it can be to keep on top of everything when running an establishment so we’ve pulled together five easy steps to help make your guests feel more secure and safe in your hotel, guesthouse or B&B.
To abide with safety regulations, it’s important that every business has an emergency plan. Preparation is key when it comes to dealing with an unexpected emergency and therefore everyone who works in the premises needs to be aware of your safety plans to ensure any issues are dealt with calmly and collectively.
Communication is key when it comes to keeping both guests and staff safe, and therefore providing a copy of fire escape routes and exit plans can help your guests feel more secure during their stay.
Security cameras can immediately put any apprehensive guests at ease as they are a common deterrent for criminals if they’re easily visible. It’s important to constantly monitor your CCTV set-up as opposed to just using it as a preventive measure to ensure safety for all of your guests.
According to the Electricity at Work Regulations 1989 and the Gas Safety Regulations 1998, you’re legally obligated to regularly check your electrical and gas supplies every year.
Carrying out an Electrical Instillation Condition Report can identify wear and tear in electrics, limiting the possibility of electric shocks, fires and other accidents on your premises. Similarly, annual gas safety checks in guest accommodation can show damaged pipework or connections to ensure that your guests are safe at all times. It’s also important to install carbon monoxide and smoke alarms to signal any issues where levels are dangerously high.
Physical safety is not the only thing that will make your guests feel secure during your stay. Accommodation services are often targeted in cyber-attacks because they hold sensitive information, including bank details for guests. It’s important to regularly update your IT systems, which can limit the risk of a cyber security breach, as well as to back up servers and change passwords to your digital systems regularly.
If you run a moderately sized accommodation business, it’s quite common that you would introduce a uniform to staff for hygiene and professional reasons. However, introducing a uniform is something that can make guests feel more secure in your company. It shows customers who they can easily approach with queries and having staff throughout guest areas suggests your guests’ safety is paramount.
We do hope that these tips help you to further provide your guests with a professional and quality service. If you already have these items in place, how about you put them to the test with our Mystery Shopper service? Our team is on hand to help as your mystery customer, please contact us on 0845 300 6996 for more information.