Perfecting the guest experience

Perfecting the guest experience; Deborah Heather, Director of Quality in Tourism, investigates. Deborah manages a field force of more than

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BritMums Holiday Twitter Party

The UK's largest collective of lifestyle bloggers and digital influencers, BritMums will be hosting a Twitter event based on the...
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B&B spend up due to warmer weather

Hotels and B&Bs across England saw a rise in spending due to the warm weather and Bank Holiday weekends in...
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Most popular online review sites revealed

A survey of those working within the hospitality and leisure industry revealed that overall, TripAdvisor was seen to be the...
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The importance of online reviews for accommodation businesses

A new report conducted by Barclays has found that the majority of the hospitality industry has said that online feedback...
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Improving customer feedback management could provide boost to industry

Findings from the Barclays Feedback Economy report has indicated that by improving how customer feedback is used, the UK hospitality...
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Record broken for inbound visits to the UK

New figures released from The Office for National Statistics show that the first three months of the year have set...
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