Three quarters of hospitality workers love their job

According to a recent survey conducted by Qualtrics, a large majority of people who work within the tourism and hospitality industry are satisfied with their jobs. The survey found that 73% of people were happy in their role and 13% claiming to be extremely satisfied. The Pulse Survey that analyses job satisfaction also found that 66% of workers in the industry are happy with their work commute and 58% said that there was opportunity for growth.

The survey also found that 62% of people in the travel sector were happy with their work life balance and 52% of workers claimed to be happy with their rate of pay. The figures also found that 60% of people were satisfied with the recognition they receive from work.

Travel industry director at Qualtrics, Sheila Kearney said “Our research shows that workers in the hotel and leisure sector are largely satisfied in their jobs, but not necessarily for the reasons you might expect. While pay and benefits achieve low scores among workers, our Driver iQ analysis shows these are not factors with the greatest impact on employee satisfaction in this sector. The behaviour of business leaders and achieving a work-life balance are the most influential in driving satisfaction and staff retention and this is where hotel and hospitality is getting it right.”

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